Privacy Policy

Welcome to HomiGo. At HomiGo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, book a service, register an account, or submit inquiries, we may collect:

• Full Name
• Phone Number
• Email Address
• Residential Address
• Age and Gender (when relevant to healthcare services)
• Emergency Contact Information
• Payment Information
• Service Preferences

Health-Related Information

For healthcare and wellness services, we may collect:

• Medical History
• Health Conditions
• Prescriptions and Medical Reports
• Diagnostic Records
• Treatment Requirements
• Caregiver Instructions

This information is collected only when necessary to provide healthcare services.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Tracking Information

2. How We Use Your Information

We use your information for the following purposes:

• To provide healthcare, wellness, and home services.
• To process bookings and service requests.
• To communicate regarding appointments and service updates.
• To respond to customer inquiries and support requests.
• To improve our website and services.
• To maintain service quality and customer satisfaction.
• To process payments and invoices.
• To comply with legal and regulatory obligations.
• To ensure safety and security of our users and staff.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Healthcare professionals assigned to provide services.
• Authorized caregivers, attendants, and service providers.
• Diagnostic laboratories and medical equipment partners when necessary.
• Payment gateway providers for transaction processing.
• Government authorities or regulatory bodies when required by law.
• Technology and website service providers assisting in website operations.

All third-party partners are expected to maintain confidentiality and protect your information.

4. Medical Information Confidentiality

HomiGo understands the sensitive nature of healthcare information. Any medical or health-related information shared with us is handled with strict confidentiality and is used solely for:

• Providing requested healthcare services.
• Coordinating patient care.
• Maintaining service records.
• Meeting legal and healthcare compliance requirements.

Access to such information is restricted to authorized personnel only.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience.
• Analyze website traffic.
• Remember user preferences.
• Enhance website functionality.

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Disclosure

While we strive to protect your data, no online platform can guarantee complete security. Users share information at their own risk.

7. Data Retention

We retain personal and healthcare information only for as long as necessary to:

• Provide services.
• Maintain records.
• Fulfill legal obligations.
• Resolve disputes.
• Enforce agreements.

Once information is no longer required, it is securely deleted or anonymized where feasible.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal data.
• Withdraw consent where applicable.
• Object to certain processing activities.
• Request information regarding how your data is used.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. Users are encouraged to review the privacy policies of such websites independently.

10. Children's Privacy

Our services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate authorization.

11. Changes to This Privacy Policy

HomiGo reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date. We encourage users to review this page periodically to stay informed about how we protect their information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

HomiGo

Website: www.homigosolution.com
Email: info@homigosolution.com
Phone: +91-7297099903, +91-7297099904
Address: 4th floor, 415, Ocus Quantum, Ocus Quantum Internal Rd, Sector 51, Gurugram, Samaspur, Haryana 122018